Frequently Asked Questions

Have a question? Find what you’re looking for in our FAQ.

nbn. Co (the National Broadband Network) is a wholly-owned government organisation who are delivering Australia’s first national wholesale-only, open access broadband network. nbn Co. is the company leading the project and Retail Service Providers (RSPs) like Dodo on sell the broadband connection to consumers with their own packages.

Australia’s average connection speed, using copper infrastructure is not designed to carry large amounts of data, it was initially built for voice only. The need for constant social media browsing, internet banking, on-demand streaming entertainment, video calling and gaming has increased the demand for more data. Plus there are more devices and all being used simultaneously than ever before; with the average of 9 connected devices on average per Australian household in peak time.

Moving to the nbn™ network isn’t automatic, so those who receive notifications that their house will be ready for service will have to speak with a Retail Service Provider, like Dodo, to get connected. nbn™ is the wholesale provider of the network and RSPs sell the connection to the customer. You cannot buy nbn™ internet straight from the nbn™ .

On the nbn™ you should receive a stronger connection quality and stability compared to your current ADSL service. It’s easy to connect, stream, download and play media more seamlessly and simultaneously. Unlike your current ADSL service, you can choose your speed to suit your household’s data need and budget. There are multiple factors affecting broadband speed; from the amount of devices connected in your home, the network strength, content and applications being used, and the service provider that is connecting you. The nbn™ is designed to combat these so you can stream simultaneously and connect more devices than before.

Broadband commonly refers to high-speed Internet access that is always on. In general, it refers to telecommunications signal or device in which a wide band of frequencies (bandwidth) is available to deliver high-rate data. Since a wide band of frequencies is available, more information can be transmitted simultaneously on many different channels in a given amount of time.

Broadband bundles are deals from Internet service providers with extra services such as television, home phone, and mobile phone packages alongside a broadband connection under one account. Many providers are offering broadband bundles or packaged services that allow you to not only pay multiple bills in one, but also receive discounts.

If you opt for an ADSL or ADSL2+ broadband, you will need a telephone line that is connected to the nearest exchange in your area. There is no need for a telephone line for other types of broadband services such as cable broadband, satellite broadband, and mobile broadband.

An enabled local telephone exchange should be available in your area if you opt for ADSL2+ or ADSL broadband. Other broadband telecommunication technologies are now available that do not require telephone exchange such as cable broadband (through fibre optic cables), satellite broadband (satellite dish), and mobile broadband (USB modem or dongle).

Check the status of your property on the nbn™ roll-out map . Rollout occurs on a region by region basis. The areas chosen will depend on network architecture and specific geographic features, so sometimes an entire suburb may not roll out at the same time.