Frequently Asked Questions

Have a question? Find what you’re looking for in our FAQ.

The NBN or National Broadband Network is a fibre optic cable-based broadband internet service. It is sourced and operated by the Australian Federal Government via the NBN Company. It is a wholesale and open access utility. The NBN is distributed by retail service providers across the country, offering their own iterations, bundle packages, and plans. It is the government’s largest infrastructure project undertaken so far.

The NBN was created in response to the growing advanced needs of online Australian individuals, families, businesses, and the telecommunications industry in general.

At present, an average of 9 devices is in use in the common household alone. It is projected to go up to 29 by 2020.

The copper infrastructure used for telecommunications was originally intended only for voice transmissions. Due to the advancements of technology and telecommunications, we had to keep up to meet the many demands. Eventually, these old copper networks will be replaced by fibre optic cable to deliver the NBN.

The NBN’s fibre optic cable technology delivers high bandwidth and high speed data and telecommunications. It is also more reliable than previous broadband internet formats. It is the go-to format for all forms of telecommunications and data transmissions, including but not limited to streaming HD multimedia, large data and downloads, internet banking, social media, and general connectivity.

Retail service providers are the official distributors of the NBN broadband service. Since it is a wholesale product, these accredited distributors take care of the service at the retail level per area and region. RSP’s also take care of the application process for the NBN, check current status, and provide information on when it will become available as the roll out progresses across Australia.

Retailers have their own plans, bundles, and offerings, and other iterations unique to that company. However, they all follow global standards and regulations as appointed by the wholesaler, NBN Co.

There are main differences when comparing the NBN versus ADSL2+. Here are the main key points:

  • NBN uses fibre optic cable technology. ADSL2+ uses copper cable
  • Fibre is more reliable and resistant to external elements such as interference, heat, moisture, and corrosion. This means a stronger and more stable connection.
  • ADSL2+ is more limited when it comes to speed and bandwidth with its copper
  • NBN’s speed and bandwidth can handle multiple devices and connections without dropouts and lagging. It is more suitable for high level online activities such as gaming, large data and downloads, cloud based operations, and high performance connectivity
  • There are many different NBN plans and bundles available from RSP’s to suit speed and data needs, as well as budgets

Broadband means high speed, higher level internet services that cater to both internet and advanced telecommunications demands today. The previous norm was ADSL, which used copper mainly used for voice transmissions and basic broadband internet. Today, the fibre based NBN is taking over the industry in order to keep up and provide the advanced demands of the internet and telecommunications.

Broadband bundles are offerings from retail service providers with additions to the main internet service, such as Internet TV, VoIP (Voice over internet protocol) phones, home phones, gaming consoles, mobile phones. They usually have lower and discounted rates. Bundles and plans integrate the bills for both the internet and these other services into one. These also may or may not be in a locked in contract.

A telephone line is needed for an ADSL or ADSL2+ broadband service. The main connection uses the existing copper cable network where both the phone and internet service will be delivered to the premises.

A phone line is not required for the following: cable broadband, satellite broadband, and mobile broadband.

Broadband is available where there are existing telephone exchange networks for ADSL, which is the most common format, largely available in most major cities and regions. Other formats have different network connections, such as cable, satellite, and mobile broadband via USB modem or dongle. These can be easily determined by inquiring with the nearest retail service provider in your area.

For NBN, this can be checked by entering your address at a designated NBN Rollout map such as the one we have here on our site. It will indicate current status, availability, and possibly the NBN format available. Retail service providers can also help check and identify the NBN options available for your premises. From there on, we can refer RSP’s and options for you to choose.